Four ways a chatbot costs you money.
Nexiven reads for each of them and tells you how urgent it is.
A wrong answer
The bot states a fact that conflicts with your rules: a price, a delivery time, a return window, a warranty term, a stock status. The customer can hold you to it.
- Urgency: critical, alert sent at once.
- Usually found in: delivery times, return rules, prices, sizing and compatibility.
- What you get: the bot's exact sentence, your exact rule, a suggested fix.
CustomerHow long does standard delivery take?
BotStandard delivery is 1–2 business days.
A promise you didn't make
The bot offers a refund, a discount, free shipping or an exception that your rules deny, or gives a confident assurance on a safety or legal question that nothing in your rules supports.
- Urgency: critical, alert sent at once.
- Why it hurts: the customer screenshots it, and you either honour it or argue.
- Also flagged: assurances like “this meets the regulations” that you never made.
CustomerCan I return it if I don't like it, even if it's on sale?
BotYes, any item can be returned and we cover the return shipping.
An answer it should have given
The answer is in your rules, but the bot said it doesn't know, pointed the customer to a FAQ page, or handed the chat to a human for something it could have answered itself.
- Urgency: medium, in a batch every 3 days.
- Why it hurts: the customer leaves, or waits for a human, and you pay for the support you wanted to avoid.
- What you get: the rule that held the answer, so you can add it to the bot.
CustomerDoes the jacket come with a warranty?
BotI can't confirm that. Please email our team.
A sale it let go
The customer showed they wanted to buy, with a quantity, a deadline, a budget or an objection. The bot gave no recommendation, ignored the objection, or ended without a next step.
- Urgency: medium, in a batch every 3 days.
- Why it hurts: this is the failure no customer complains about. They just leave.
- What you get: the customer's words that showed intent, and what the bot did instead.
CustomerI need 12 of these for a wedding by the 20th. Is that possible?
BotSorry, I can't help with that.
Tone and clarity
Replies that sound dismissive, robotic or confusing enough to put a customer off. We flag these only when it's clear, so the digest stays worth reading.
- Urgency: low, in a weekly digest.
- Why it hurts: it adds up slowly, in reviews and repeat purchases.
- What you get: the sentence and a suggested rewrite direction.
CustomerWhy was my order cancelled?
BotThat is covered in our policy. Please read it.
What Nexiven doesn't judge.
It compares the bot with your rules. It does not have opinions about them.
Whether your policy is a good policy
If your rules say sale items are final sale, that's your decision. We only check that the bot says the same.
Claims your rules don't cover
If the bot states a number, a date or a guarantee that your rules are silent on, we list it as a claim we couldn't check, so you can decide whether to add a rule.
Legal advice
We flag confident safety and legal assurances the bot makes without support. We don't tell you what the law requires.
Run it on a conversation of your own.
Paste your rules and a chat in the demo and see what it flags.